Park Air Express

1.5 Miles from LAX airport
Covered: Self Park
 (323 Reviews)
11 Mins Avg Shuttle Wait
$12.69
Daily Rate
Price Breakdown
Covered Self Park X 1
Service Fee
Estimate Tax & Fee
$12.69
$3.00
$1.27
Total
Deposit Due
Pay at Lot
$16.96
$4.90
$12.06
Description

Park Air Express. A full-service modern Airport Parking Facility serving Los Angeles Int'l Airport and conveniently located just two blocks from LAX. We offer great rates and a convenient location.

Free USA Today and frequent parker programs also available!

Photo
FAQ
1. What is the clearance of the parking?
The clearance for Self Park is 6' 2" only if you have a vehicle higher than that you need to use the Valet Service.

2. What if I paid for self park and I decide to use Valet?
You will be require to pay the diference when you check out.

3. Where do I redeem my voucher?
The cashier will be located at the lobby level of the parking.

DIRECTIONS: 

From Southbound 405: Exit Century Blvd. (LAX), at the light turn left (South) towards W. Century Blvd., turn right on to W. Century Blvd. Entrance is just past the LAX Hilton.

From Northbound 405:

Exit Century Blvd. (LAX), turn left on W. Century Blvd. Entrance is just past the LAX Hilton.
Customer Reviews (323 reviews)
Safety
verified customer
04/04/2014
The only concern I had with this facility is that when I got to the level my car was parked on, although it was well lit, it was later in the evening and there was only 1 attendant and he was far away from the elevator. No one was around and it felt "creepy". I had to call out several times and loudly to get the attendant's attention. I am an older woman, I was alone and it did not feel comfortable. My suggestion is that the attendant be located near the elevator. This was the first time I used this facility and I am not sure I will use it again because of this, although every other aspect was fine.
verified customer
03/16/2014
I will recommend to everyone
verified customer
03/10/2014
Every employee we spoke to was very professional and polite. The price is very good and I will always use your service in the future . My truck was exactly the same as I left it. Thank you
The best indoor Parking place at LAX
verified customer
02/25/2014
Close to the terminals, easy in easy out. Want to keep your key with you you can if you ask the friendly staff. Best price around if you reserve in advance.Gret help with luggage on the Van from the driver and fast pick up after call.
good garage VERY SLOW pickup
verified customer
02/09/2014
PAE has a great garage but you will go nuts counting how many times other parking busses arrive before you see a PAE bus--and never believe the wait time they tell you when you call in
convenience for parking
verified customer
12/13/2013
No problem for find parking space. Shuttle bus Driver is courteous.
Perfecto Parking
verified customer
12/03/2013
Very short waiting time for shuttle (no wait time on the way there and approx 15 min waiting time after calling for pick up). Lot was indoor, clean, well-lit and seemed secure (my car was in same condition when I returned) Parking staff was friendly and helpful. Short ride to airport (approx 10 min or less). Will be using them again. Note: There was a sign that said "lot was full", don't let that deter you, there were plenty of spots despite that sign
verified customer
12/03/2013
good experience!
parking garage signing
verified customer
11/20/2013
Once you pulled onto the garage structure there were no signs on where to go just one little sign to go right then nothing and then leaving many exits closed could not find way out easily
Park Air Express
verified customer
10/10/2013
I'm quite happy with this lot. All of the employees and drivers are very courteous and I have had no problems what so ever at this lot. They have gone up on their rates a bit but they are still reasonable compared to other lots in the area.
double charging
verified customer
09/11/2013
Waiting time was short which is always good. My car also was ready waiting for me. However, an attendant at the counter tried to double charge me for the down-payment. Fortunately I found a receipt in the car stating that I had already paid. Such record should be on the company computer and then problems could be avoided.
Leave your car here with confidence!
verified customer
08/01/2013
Staff was atttentive, vehicle was well cared for, shutttles were quick, claan, reliable and driven safely. This is a must use location for long term parking in the LAX area.
Customer
verified customer
07/28/2013
Need to have more info about bringing ticket to front desk and not leaving in vehicle. Individual at front desk could have a little more personality and Customer Service training.
Excellent
registered customer
07/25/2013
Loved the service will continue to use
superb
registered customer
07/25/2013
I will continue to use this company love the excellent service and quick shuttle pickups
Excellent Service
registered customer
07/25/2013
I have used them many of times before and I just recently used Park Air Express when I went on vacation from July 18-23 so for 5 days I paid through aboutairportparking which you only pay a certain amount then the rest on your return back. I do not understand some of the low reviews. but when I arrived at 6am on a Thursday after parking my car the shuttle was right their waiting my driver was Allen he was very nice and got me to the terminal in a timely manner. On my return since the plane I was on was full. I waited for me and my family baggage to come down which took awhile but after the last bag was retrieved I called the number on the ticket said which airline, waited under the courtesey shuttle sign which just so happen to be right out from the baggage claim area and within 8 or 9 mins the shuttle was their. The drive assisted us with our baggage getting on and off the shuttle and also gave my niece a ride on the luggage cart to the lobby cashier area which was nice and she loved it! There are plenty of other places to park for even cheaper rates but I pay for quality and good service. My car deserves the best even when it is parked. I will definetely park here again..
Poor management oversight
verified customer
07/23/2013
We waited almost 20 minutes for a driver to come out and take us to the airport in one of the three shuttles that had been sitting there the whole time. I had to go into the office twice to get anyone to get a driver out there. It became obvious to me that no one in the front office was managing/monitoring the flow of shuttles. They didn't seem to know that shuttles weren't taking customers to the airport.
So reliable
verified customer
07/23/2013
Easy parking, great staff and quick pickup from outside terminal. Never had a bad experience with them. Highly recommended.
Great!
verified customer
07/08/2013
Great!
Not so good
verified customer
06/28/2013
I waited over 30 minutes at LAX to be picked up by the parking garages van. When I arrived at the garage I had difficulty getting my car back. The clerk. I appeared to mot understand their billing system. I found my car to be filthy, the exterior had not been washed. Overall I will probably not return to this facility for my parking needs.
Convenient Parking
verified customer
06/26/2013
We usually park at the Hilton but they had no availability and Park Air Express is right next door. Our flight was delayed and we reached LAX at 2:00 AM. The shuttle arrived within minutes. I had thought perhaps there would be restricted service at that time and I phoned but was told the shuttles arrived every 15 minutes. Once I found my car, we paid and were out of there in minutes. We are going to San Francisco tomorrow and I have already reserved my spot with Park Air Express. We have opted for the valet service this time. Definitely would recommend for LAX parking.
Worth the money
verified customer
06/23/2013
I didn't worry about my Honda Pilot while I was gone for 10 days! It was clean, just the way I left it, and ready for me when I returned. There were 5 of us, so this was cost efficient compared to all other options! It was easy to check in and the staff was very helpful and friendly.
Covered parking at the non covered rate!
verified customer
07/03/2013
This is the 6th time that I park here. you park underground on the 3rd or 4th level, I normally go to the 4th level since there are not as many cars parked and I don't have to leave the keys if I am not blocking anyone else. You leave a clean car, when you return your car is still clean. As expected, there was no wait whatsoever going to the airport. If you come back at a busy hour, like Sunday night, you will have to wait 20-30 minutes because of the heavy traffic at LAX airport but not because they did not send the shuttle. All in all, I continue to park here because the drop off is fast, that's when I am in a rush, but coming back home I don't mind having to wait sometime in exchange for a safe parking place, indoor parking and a very reasonable parking rate.
Park air express
verified customer
06/18/2013
I was very happy with the parking and the shuttle bus. Everything was clean, And very secure. The staff was very nice, and helpful. This was our second time using this parking garage.
Park Air Express Did Just Fine
verified customer
06/17/2013
We used the valet service. This is the first time that we used PAE (for ten years we have used another service that is no longer the same). The drop off was painless and fast. There was a shuttle bus to take us to the terminal available immediately. Upon return we called for a shuttle and waited about 10 minutes. Payment and car delivery were fast. Since we used valet the car was waiting for us. The PAE staff were courteous and the drivers jumped to help us with our bags. The only thing strange that I noticed was that the seat memory was all messed up - it was blank. I do not know if the staff hit some buttons or if my SUV had a hiccup. I will use their service again.
Covered underground parking, keeps your car clean!
verified customer
06/13/2013
This is not the first time that I park here, it is my 5th time. Once you know that they are in the forth lower level you have no problem finding them. The good thing is that you know your car will be exactly as you left it. If you are blocking someone you will have to leave your keys. But great price for the service since the shuttle is always ready to take you to the airport. I have never had to wait more than 5 minutes to go the airport. The return time depends on the day of the week and time of the day, if it is a busy day, then you might have to wait up to 20 minutes or so but if not, 5 to 10 minutes. I am parking there again in a few days.
Awesome experience
verified customer
06/04/2013
Perfect clean shuttles. Shuttle was waiting to take me to the airport. While returning the shuttle arrived within 5 minutes. Great indoor parking with very helpful personnel. Overall great experience. Will definately use the services again.
Shuttle wait and car wash
verified customer
05/25/2013
Overall pleased with the service Staff was courteous, area was clean and appeared to be well secured. Check in/check out was a breeze. Had valet parking and that was really nice. Our car was right there waiting for us when we arrived. However, we had to call 3 times to finally get someone there to pick us up when we got into the airport. The car wash was okay but definitely not worth $25.00. We will probably use them again.
Return wait time
verified customer
05/22/2013
Experienced difficulty catching the shuttle from the airport back to the parking structure. Never saw a Park Air Express shuttle. I had to use another shuttle who was willing to drop me near the Park Air Express address.
Highly Recommended
verified customer
01/05/2013
Very good service and facility for self park reasonable parking rate, You are greeted at the entrance and at your final place to park they park the car for you. Semi valet service for self parking rate. The elevator from parking feeds you into a very nice marble lobby area of an office building so it has the feeling of a safe and luxurrious facility.
Awesome!!
verified customer
12/27/2012
I just like to thank you the Airport Parking help me a lot everything was fast and easy.
Review
verified customer
11/19/2012
Everything went fine. Very clean van, lot, office, etc. People were helpful. This was my first time using your facility and I'll be back. Thanks.
October
verified customer
10/24/2012
We were impressed with the cleanliness of the facility and the parking space size. We will definitely use your services again.
Fast, Safe and Reliable.
verified customer
10/24/2012
This is 2nd times that I use Park Air Express. Price is affordable. Service is excellent. No waiting time to airport. Shuttle driver took us to airport immediately after I dropped off my car. 5 minutes waiting when we're back from our trip. Both drivers(to and from airport) are friendly and helpful with our luggage. Clerk at counter is fast and friendly. My car is safe after a week parked at Park Air Express. I would highly recommended this place to everyone. I would definitely use this place again in the future.
vsry close to airport- good choice.
verified customer
10/14/2012
the valet service is the way to go,prompt.
Wonderfully Convienant
verified customer
10/12/2012
Great Place, easy to find, easy to park. The shuttle was there in speedy time to take us to LAX. Upon returning the shuttle was prompt. Very helpful as when we returned our battery was dead and they had with a smile jumper cables. They have you covered 24-7.
my stay
verified customer
10/10/2012
Three day parking at the lot. Van drivers - nice and fast Quick to get me to the terminal. Clean van, both pick up and drop off. A little confusing in the garage, I think better signage, directions within the parking structure would be nice. The stack parking thing wasn't really explained, not a problem, but should be listed on signs or something. Otherwise - a good product.
Good for the most part
verified customer
10/10/2012
The experience was good for the most part with the exception of when we first arrived. We left at 4 am and there was no parking attendent at the lower levels, so it was really confusing where we could and couldnt park. The signs are really small and you have to pay close attention. They really need someone there 24/7 to make it easier on the customer.
Park Air Express
verified customer
10/04/2012
the staff was courteous car was the way we left it and lot was clean.
Good location, price and service but SLOW shuttle wait time
verified customer
10/03/2012
The parking garage is standard. The shuttle to pick up was fairly quick - less than 10 minutes. But the pick up from the airport but about 30 minutes. Overall not bad for the cost.
thank you
verified customer
09/26/2012
First time parking at your lot; it was easy; no wait for shuttle to the airport. Return wait was less than 10 minutes. Will refer to my friend Staff went out of their way to help me locate my car. I had forgotten where i had parked. Your team rock. Thank you.
thank you
verified customer
09/26/2012
First time parking at your lot; it was easy; no wait for shuttle to the airport. Return wait was less than 10 minutes. Will refer to my friend Staff went out of their way to help me locate my car. I had forgotten where i had parked. Your team rock. Thank you.
Good deal for covered parking, wait is too long
verified customer
09/20/2012
The price is good for indoor parking. I parked here two times, the waiting were too long (20+ minutes) for both times.
Very good
verified customer
09/17/2012
The waiting time was less than my wait for Hilton valet service. Also, the driver was very friendly and courteous. Lot was very clean and I felt secure. The car was in the same condition as when I left it with the valet service. I would use your service again.
Good service, and very convenient
verified customer
09/17/2012
One quick item before I give my review. They need better signage for the driveway. It's very hard to find, especially at 5:30 in the morning when it's still dark. If you drive past it, it's very difficult to circle back around. When I dropped off my car the shuttle was waiting, and we took off for the airport right away. Because of airport construction the driver recommended he drop me off at the pick-up. I was hesitant, but he was right...it was very easy! I took off one star, because when I landed, I called right away for a pick-up. I had no luggage so I went straight down to pick-up, and ended up waiting almost 30 minutes. A little longer than I had hoped. Overall, it's a great experiance, and I'll definitely be back.
Smooth Parking/Shuttle Experience
verified customer
09/15/2012
It was kind of hard finding the address. But once you find the lot there are attendants to assit you. I parked my car for three days and when I returned my car was safe and still in the placed I parked it. I liked that I self-parked my car and kept the keys with me. The front desk person help pointed me in the direction of the shuttle which happen to be waiting. It was smooth and I will use this service again. Oh, it was kind of hard getting out of the parking structure but after a few spins around in cirlces I was able to figure it out. The online coupon workers better than the regular online purchase. So I suggest print the coupon, you get one day free (if you park your car for 3 days or more).
Fine
verified customer
09/15/2012
This email request was sent to me at least 10x. I don't appreciate the spam! But the parking was fine albeit confusing at 4am with no one there to guide you.
garage
verified customer
09/15/2012
Area r not defind
So-so service
verified customer
09/15/2012
while every other parking shuttle stopped every 5 minutes, your shuttle kept on passing the stop several times without stopping. I called at least 5 times, and then the dispatch stopped answering the call
Good
verified customer
09/15/2012
Good
Easy parking solution!
verified customer
09/15/2012
Park Air Express is my new favorite parking solution for LAX. The online special is the way to go. Nice drivers, almost no wait time (though I'm sure some of that was luck). My only criticism would be the fact that there is no signage indicating that the lot is stack parked. This isnt a problem except that I took a lot of time going down many levels, passing many spaces before until I asked someone. Now that I know that, it will be really easy to come back.
Good experience
verified customer
09/14/2012
Big facility, difficult to navigate e first time, but now I know it. Very convenient.
Review
verified customer
09/14/2012
The service was exceptional, and the staff were polite, punctual, and accomadating to any needs or concerns. I feel a five star rating is well deserved.
check out process
verified customer
09/14/2012
check out process was dull. and fee was rised more than the quate with unclear eason. Others were ok.
Review
verified customer
09/13/2012
Overall, the experience was good. Two things were sub par. The driver on the return was driving TOO fast and I was never informed that I needed to stand by the RED shuttle pick up area at the airport. They simply said go to the center island near the terminal for pick up. So I stood out there for 10 minutes before calling them back at which point they did advise specifically where I should go. Also, the receipt print was very light so the attendant wrote the price over the inked in price and that doesn't appear authentic when submitting for reimbursement.
Great!
verified customer
09/12/2012
great service. easy to use.
Good Parking Experience Overall
verified customer
09/04/2012
The parking was convenient. I reserved on line and paid a deposit. When i was paying the cashier was confused and took about 10 minutes to be able to take the balance due. all else was fine.
great service
verified customer
08/05/2012
The service is always good but the wait for a shuttle is sometimes 20 minutes. The last few weeks the discounts online have not been available.
Family
verified customer
07/25/2012
Very well managed, I will do it again..
Convenient parking
verified customer
07/24/2012
Parking was convenient to LAX, although parking instructions upon entering the parking garage were confusing. Staff were helpful and the cost was reasonable.
Great parking structure near LAX
verified customer
07/22/2012
This was one of the best experiences I had at off-site airport parking. We waited no time at all for the shuttle going to the airport, or coming back. We were luckly on the return, though, because traffice was nightmarish outside the international terminal and I just happened to spot the Park Air Express bus. The staff was polite, though, and the rates were inexpensive. I'll definitely use then again.
best parking at lax
verified customer
07/20/2012
Great rate, efficient, very satisfied.
satisfied
verified customer
07/19/2012
I was very satisfied with this parking garage. Staf was courteous, shuttle was quick, parking area was very clean.
Excellent Parking!
verified customer
07/18/2012
I absolutely loved this place. The staff was very helpful, it was easy to find my car, and the price was excellent. I will see Park Air Express everytime now!
Check out process
verified customer
07/17/2012
The gate ticket needs to have an instruction printed on it regarding not leaving it on the dashboard! When we returned from our trip, I had to go to the car first to retrieve the ticket to pay the bill balance! Also, the parking attendants had a very hard time starting up the car blocking me from pulling out-quite time-consuming! I did appreciate the outgoing shuttle leaving right away and the $2.00 per day internet coupon--cheaper than Lot C!
great!
verified customer
07/16/2012
great place to park. Convenient. Short waiting time. Will use it again.
great
verified customer
07/04/2012
Service was good. My car was safe. Price was very good. I could not be more happy.
www
verified customer
07/01/2012
Hard to find from street.
rating
verified customer
06/25/2012
would be better if pre-paid meant that we would pay in full and just pull out...did not want to take the add'l time stopping at cashiers desk. other than that, great
very good
verified customer
06/23/2012
perfect
Good
verified customer
06/21/2012
I have been using your parking every time I need to travel and I never hade any problem.
Periodically Great
verified customer
06/21/2012
This parking facility is located in a high rise office building on the Century Boulevard approach to LAX. All parking is therefore covered and the rates are quite reasonable. The lot can be a bit confusing at first. Almost always a shuttle waiting to go the airpoort but sometimes the wait for the shuttle back to parking can seem long. They encourage you to call when you land to minimize that problem. One difference worth noting is that there are attendants on every parking floor to help guide you to a spot and this can seem a terrific help when you are in a hurry. Overall, good service and good value. Annoying sometimes but periodically great! Comparing cost to value, it deserves 5 stars.
Good stuff
verified customer
06/14/2012
Excellent service, excellent and helpful staff. Only issue is finding where to park - the signage is non-existant once inside the parking structure! Shuttle was there when I was for pickup from parking structure, and came within 10 minutes at airport.
Fast, safe and reliable.
verified customer
06/14/2012
Park Air Express is a safe place to park at LAX (I left my car for a week). I used self-park, but, you need to leave your key at service desk. Customer service is great and friendly, shuttle waiting time is 10' to LAX, on the returning from LAX, I didn't have to wait at all, the shuttle just dropped off somebody, so I just hopped in. The only disadvantage is the parking clearance is low (6'2"), my SUV's antenna kept hitting all the pipes through out the ceiling. Other than that, everything is great, no dent, scratches... I would recommended this LAX parking lot to everybody.
Good Location/ Fair Prices
verified customer
06/13/2012
Very satisfied with the location and service of the staff.
super
verified customer
06/08/2012
fantastic experiance
The way to go
verified customer
06/07/2012
This was fast and easy. I shall return!
Easy In, Not so easy Out
verified customer
06/05/2012
I made my reservation online and paid a deposit. Once I arrived at the parking structure, all attendants were helpful with where to park. I had to go down quite a few levels but easy access to an elevator was appreciated. Once I got up to the lobby area, there was a shuttle waiting to go. (There were 3 TSA employees waiting)and once I arrived we left within 5 minutes. I was asked what Terminal/Airline and all were dropped off in numerical order (order of terminal). When I returned (early morning 7:45am) the shuttle seemed to take a little longer to arrive at pick up area at LAX. (20 min). I may have missed them the first time around. Once they came they loaded our bags and took us straight to the parking structure. When I got in my car and headed for the exit, the Valet parking attendant (a woman) seemed a bit rude and was persistant that I needed to pay right then and now. (I had pulled over to find my parking voucher that showed I had paid the deposit) and she seemed a bit short, angry and not very pleasant. We paid our parking fee (gave to "another attendant" that seemed a bit more pleasant). Once we paid we left without any further problems. I would park here again but would make sure that I had all my parking vouchers/tickets BEFORE I reach the pay area. The entire stay at the parking complex costs me around $8.32 a day. Quite reasonable with little hassle. (just a bad attendant attitude).
My Park Air express Experience
verified customer
06/02/2012
The shuttle to and from the airport was prompt and the drivers very courteous. The rates were very competetive and reasonable compared to other lots in the area. This is my 2nd time using this lot and I was very pleased on both occasions. Will definitely use them again.
Quality & timeliness of shuttle bus
verified customer
05/21/2012
When I left for the airport the bus was shabby & old. The return bus took 2 phone calls to get to come out. That bus was clean and well kept.
FABulous!!!
verified customer
05/18/2012
Can't say enough about the place, and it was reasonable. Had them wash my car and it was fabulous too. Good Job!
Great Experience
verified customer
05/17/2012
Staff was extremely courteous - from the parking attendant to the drivers to the cashier's desk. All around was a very pleasant experience.
shuttle drivers must pay attention
verified customer
05/12/2012
I called for shuttle service. The shuttle drove right past me even though I was waving to be picked up, so I had to wait for another one which put me on a later schedule. My car was fine and was where I left it.
RATING
verified customer
05/05/2012
Very pleasant experience. The staff were very helpful and friendly. I had no problem with the reservation and all the commitments were honored. I had a little issue with the location to park due to lack of signage. Once I have located a parking attendant, i was directed where to park and was informed of the location of the elevator where to exit by foot. The location where to pick up the shuttle was a little confusing but I will attribute that to the LAX airport. Other than that, my vehicle was safe and stayed the same condition I left it. I will probably use the same service again in the future.
Refund of Pre-paid deposit ($11.23)
verified customer
05/02/2012
When picking up my car i forgot to bring the reservation confirmation so they charged me full price and collected my pre-paid deposit of $11.23 from my credit card. Any way should i get back my pre-paid deposit. Thanks,
usually better
verified customer
04/29/2012
Have used this company for about a year now. Very good service until this week. Had to wait 10-15 minutes for the shuttle at both ends of my trip. Usually it's 5 minutes at most.
parking experience
verified customer
04/27/2012
Got to lot at 3:30 AM. No one around to advise where to park. Signs saying wait for parking attendent. Honked horn several times. No one showed up. No signs showing way to elevators. Staff was very curteous when finally contacted.Shuttle was prompt going to airport but waited at least 15 minutes coming back. will use facility again but only because i know proceedure now. Area was clean and vehicle was as I left it.
great experience
verified customer
04/27/2012
Service was quick. The staff was very helpful. The price was excellent. The only reason I didn't give 5 stars is because it was a little confusing. I think more signs or instructions previous to parking would be very benificial.
Great Experience w/ Park Air Express
verified customer
04/26/2012
Very convenient, fast and friendly shuttle service, competitive rates. Will use again for sure.
Would definitely use again
verified customer
05/09/2012
I had some difficulty both finding the structure (due to a small sign on the street) and finding my way through the structure (both in and out). There am many parking groups in the same parking structure and the signage to Park Air Express is not very good. I had similar difficulty finding my way out--there are several exits, but you have to use the one on Century Bl. for your ticket to work. Fortunately, there was an attendant present that could confirm that I had arrived at the proper place to park. The shuttles arrive within a couple of minutes so almost no waiting, even late at night. The place is well-lit and I felt safe there. Now that I know my way around the structure, I will definitely consider Park Air Express the next time I travel.
April travel from LAX
registered customer
04/25/2012
Excellent service all around. Timely, helpful, pleasant and affordable!
Would use again
verified customer
04/19/2012
Upon arrival I did not see any attendents nor any signs to assist me as to where the designated parking areas were located, so I was a little confused. Shuttle was available and waiting, which was nice. On our return, we called and our shuttle arrived in about 15 minutes. The staff was very helpful in assisting us when we found out the battery was dead in our car. They started our car and we were on our way.
Car owner
verified customer
04/19/2012
It was very convenient and if you reserve online, you will save even more. The parking is very safe and the staff are very courteous. Check out was quick and when we parked, the staff wrote down the place where we park on the ticket so we will not forget it (something I forgot to do).I will do this again and definitely recommend it to my family and friends.
PARKING
verified customer
04/17/2012
Close to LAX and excellent service
Shuttle Pickup on Return
verified customer
04/12/2012
The van drove by us three times. We called twice to report we were not picked up although we were standing in the designated pick-up area (under the red sign). I must say this was the only negative portion of the trip. The staff is extremely friendly and courteous. The location is ideal and parking was easy. Thank you.
Covered Parking!
verified customer
04/02/2012
Your prices were competitive and parking covered. The lot was a 5 minuted ride to the airport and right next door the the hotel I stayed at.
Loved it thanks to the mercy of strangers
verified customer
03/15/2012
Once I got to the address, which was no problem, if there hadn't been some people who happend to find along the way to finding the facility, which is inside another facility, I never would have found it. Why they don't put signs up to guide you is beyond me. It is not intuitive. But it is inexpensive and right at the airport. I lucked out in that there was shuttle already circling the airport so can't speak for what would have happened otherwise, although chatting with the less than friendly personnel they said I'd been lucky since I came in late -- 10:30 pm -- and that that can mean a wait. (I was flying to Chicago to do the Rosie O'Donnell Show for my movie: http://CropCircleMovie.com!)
Worked out great
verified customer
03/09/2012
The only reason this isn't 5 stars is that it's a little confusing getting into the parking area. But someone was there to tell us which way to go so it worked out. If he hadn't been there though, I wouldn't have been sure where to park. The parking site is underground, well lit and secure. The shuttle bus was waiting for us outbound and we waited between 5 to 10 minutes coming back...not bad at all. Worth the price...pleasant experience with courteous employees. I'll be back.
My Experience
verified customer
03/08/2012
I would rate my experience high. Easy to find, close the the airport, shuttle was only a few mins. Great customer service when I arrived from the car park attendant. Check out process was relatively quick.
Great service!
verified customer
03/01/2012
- Easy access from street - Very affordable (if you make a reservation online) - Shuttle is waiting when at the car lot, always picks up at the airport right away - Staff is very friendly (drivers, car attendants,person you pay) - clean and inviting lot
Parking
verified customer
02/28/2012
The shuttle was fine, the staff was courteous. My car was just the way I left it. My only problem I had no elevators to bring up/down your luggage.
Super
verified customer
02/27/2012
Very efficient and friendly staff!!
Good price, would come back
verified customer
02/23/2012
It was very easy to get in and out, and the staff was helpful and friendly. The shuttle was there when I headed to the airport, but I had to wait almost 20 min for it to pick me up at the airport. I counted so many other parking lot vans come by, some had 4/5 vans that picked others up, and I was still waiting. I had to call to find out how long and it came a few mintues later. It wouldn't have been that big of deal other then I was in a hurry to get to work.
Fast and easy
verified customer
02/23/2012
I used to park in Lot C as I figured it was the easiest... now I use this service every time - I like that it's covered spots and the fact that it's also a corporate building means that if anything were to happen, security would be aware of it immediately.
didn't stay
verified customer
02/23/2012
We were late, drove in from San Diego parked at the first place we saw, barely made our flight and paid for it, heavily!!! I wish we had parked with you!!
About airport parking
verified customer
02/21/2012
Well for starters it was a bit confusing to locate the structure but was able to find it. It's best if you give yourself enough time to find the place and find out were to park! But overall the staff at the joint were very friendly and my truck was secure. I would use this airport parking again knowing all this now. By the way this was the cheapest out there so that was nice.
I'll use them again
verified customer
02/07/2012
I usually park in another off-site lot but decided, based on the reviews to give this one a try. Many people in the reviews I read complained that the self parking was confusing. It isn't. All you have to do is read the signs and follow directions. I was parked in a double spot and had absolutely no problem getting the attendant to move the car parked behind me. The lot is clean, well lit and the presence of the attendants was comforting. I had to wait awhile for the shuttle to pick me up at the airport upon my return but I was not in a hurry so it didn't bother me. They have my vote and my repeat business!
Love Park Air Express
verified customer
01/31/2012
I for the most park always use this parking lot. Its covered and safe. Shuttles are abundant and for the most part on time. Easy in and out access. I will continue to utilize them
Good place
verified customer
01/31/2012
Came in on a weekend, found a parking spot right a way, and the shuttle was waiting and left as soon as I got on. Coming back I had to wait 5-10 minutes, but not too bad. The important thing is the shuttle was there when I was on my way to the plane. Pricing is better than the Hilton next door and the service is much better!
real good
verified customer
01/30/2012
Loved it.. no wait time
Good first experience
verified customer
01/26/2012
Good first experience As this was the first time I used this facility I was quite impressed. When I arrived the shuttle was waiting and took me to my terminal immediately. When I arrived at LAX days later I called for the shuttle and within 5 min it arrived and I was on my home in no time at all. As I did book my time online and self-parked I ended up paying far less than if I had parked at most any other lot within miles of LAX. Overall I had a very good experience. I only wish the spaces were marked or numbered so a newbie could jot down the exact location of their car.
Second Use of Park Air Express (PAE)
verified customer
01/23/2012
This is the second time I used PAE. The first time I waited for 20+minutes for the pickup shuttle. This time, however, the wait was only 7 minutes... very nice. I'll be using PAE again in the future.
Good Facility
verified customer
01/19/2012
Happy with the experience
Its like my personal garage
verified customer
01/11/2012
Since my boyfriend moved to a different city, I need to do a lot of flying over the weekends. Once I discovered Park air Express, I have had that piece of mind. With lowest rates (if booked early), closed, self-parking and a little to no wait time for the shuttle, I feel that Park air Express has become my own personal garage.
Holiday Travel
verified customer
01/05/2012
I traveled out of LAX over the holidays. Park Air Express was a good experience and I would definitely recommend them to others. Make sure you book early to get the best rate. Keep your reservation printout because you can't recall it later. Otherwise, the shuttles ran in a timely fashion. I called them when I returned home and they were as prompt in picking me up as you can be at LAX.
Good Deal
verified customer
01/03/2012
clean indoor lot. close to LAX
Good Value
verified customer
01/02/2012
Fair price for long-term covered parking. I felt my car was safe while we were gone for 10 days. The garage is a little confusing. We weren't sure where to park when we arrived inside. The shuttle was pretty quick to arrive to take us to the airport; however, on our return trip we had to wait a long time, nearly 1/2 hour. I saw at least 5 "Parking Spot" vans drive by while we waited.
Parking Experience
verified customer
12/31/2011
I must say that our experience was awesome. Going was perfect, employees very polite and helpful. Returning was a bit different in that the shuttle bus was not there. I called and was told that the bus would be there in about 15 mins. We took another bus from a vendor in the same building. I would say this mishap is due to our very late return and the Holiday travelers. All in all, Yes would highly recommend About Airport Parking.
Park Air Express: The Good and Bad
verified customer
12/29/2011
Finding the entrance to Park Air Express is tricky, as the address and signage from Century Blvd are not very prominent. I had to circle the block one time. Once inside the parking garage, the directional signs are very confusing. Apparently, pre-paid reservations are lumped with all other "Visitors". Most of the parking spaces appear to be set aside for Valet and Contract customers, and it is hard to find where pre-paid customers should park. I had to drive back up to the office counter to find somebody to explain where to park. Once down in the guts of level P3, I was told to find a spot to park that was not "blocking" another car. This is quite difficult, as most parking spaces are double deep. Were I to park in one of those, I could easily have been blocked in by another car. Eventually I found a spot that was a single. Upon return, it was much easier gettting out. The staff at the counter are very friendly and easy to work with. They lent us the restroom keys before we headed back home. Too bad the management of this garage can't design a more user-friendly parking scheme, as the current model is very frustrating.
ok service
verified customer
12/20/2011
the staff is friendly but the set up is not the most efficient. the signs into the parking lot was easily missed, you should tell your customers that they need to get the parking lot ticket before going in. there was no sign of where to valet and that valet costs extra. I wanted to leave my car for car wash but ended up self-parking because that's the attendent kept telling me to go all the way down. by the time i found the last level, I had to run to the airport, but to find out I had to wait another 10mins for the shuttle.
5 star
verified customer
12/18/2011
Great service and price. Wouldn't think of going elsewhere in LA.
good intro experience!
verified customer
12/15/2011
Great location at decent price! Prompt attention of Filipino driver to take us to airport for our flight out! Coming back, driver not as helpful, and parking people also not too caring to help directing us to elevator. Person at payment desk was sick, and coughing, and night staff had appearance of indifference, and not caring; I guess it is to be expected...
Great deal
verified customer
12/09/2011
Great deal for a great price.
.
verified customer
12/02/2011
Very clean shuttle bus,kind drivers, fast check in/out.+++ service.Recomended
THE WAIT
verified customer
12/02/2011
EVERYTHING ELSE WAS FINE.
4 Stars ****
verified customer
11/30/2011
At first I wasn't sure about having to call for the shuttle to pick me up at the airport. They did show up about 10 min. after I called. The parking structure was a little confusing. I had self-parked and it took us a bit to find our car. Those were the only minuses. Everyone was courteous especially the shuttle drivers. It was the best deal for the Thanksgiving weekend. I would use this lot again, if the deal was right.
Jewel of the LAX Parking Structures
verified customer
11/29/2011
What a nice surprise to find this little gem. Everyone was nice, helpful and pleasant. The parking structure was well organized and easy to access. Our flight was delayed a day, and they honored our rate for the extra day. Two thumbs up from this San Diego family!
thank you for the great service
verified customer
11/29/2011
I'll be back!
nice facility
verified customer
11/28/2011
Nice facility over all. Car is secure in an underground garage. We had to ask an attendant how to get to the self park area, but his instructions were clear and he was very patient with us. when we found the self park area, a different attendant helped us park, and even wrote our parking spot number on a slip so we wouldn't forget. The ride to the airport was fast. Pickup after our trip was fast too.
Service is great!
verified customer
11/28/2011
Service is great for the right price.
Good Value
verified customer
11/23/2011
This lot was extremely close to the airport.
Excellent Value - Low Stress Parking
verified customer
11/11/2011
Our experience with Park Air Express was very good. The trickiest part was initial navigation to the self-park area, but if you diligently follow the signs, you're home free! The shuttle was easy, to and from, the driver was courteous, and the price is fair.
Parking was confusing
registered customer
12/15/2011
This was my first experience with Park Air Express… The good: there was no wait for the shuttle to go to LAX and the driver was very friendly. Upon return to LAX, I waited less than five minutes for the shuttle and the service was good. The bad: upon arriving at Park Air Express an attendant on the second level directed to go down one more level. Upon arrival at the third level, no attendant was there. After driving around a few minutes I saw the attendant and he advised to park anywhere and bring him the keys, which I did. When I walked, with my luggage, to the kiosk to give him my keys, I asked if I should come back here upon my return and the attendant asked how long I’ll be gone. I said I’ll be back in three days, and he then said if you’re going to Lax you have different parking, and you keep the keys, and you need to move your car. I went back to my car and the attendant directed me to a parking spot with literally 12 inches distance between the next car. I questioned it and he said it’s fine. I said, no it’s not, and moved my car to a parking spot on the fourth level. I spent at least 15 minutes dealing with this and luckily I was not pressed for time. There was not enough signage and the directions from the attendant were unsatisfactory. This was my ninth trip this year so I have experience with airport parking. I’m hesitant to return to Park Air Express.
Close to Airport, Reasonable Service
verified customer
12/06/2011
This was my first time using Park Air. When I drove up to the valet desk I did not see anybody there so it took me awhile to find someone. Once I found the valet staff the process went quickly and I was promptly loaded onto a shuttle for the terminal. On my return, I waited over 45 minutes for the shuttle to arrive, phoned three times. They said I missed a shuttle, I said I would have noticed 15 people getting on to a Park Air Express shuttle. When picking up my vehicle I had to present the internet receipt that showed my special rate. Had I not done so the charge would have been about ten dollars more. Kind of annoying since when they checked me in they printed out the receipt - so they knew what rate I had to begin with. Kind of like ordering the daily special at a restaurant and then when the check is presented having to show the staff that what you ordered is in fact their daily special. I would recommend Park Air Express to a fellow traveler. My experience was probably a combination of my fatigue and their lack of attention to detail.
Great Service
registered customer
11/02/2011
This parking service is more than a notch above the rest. I'm impressed with the polite and informative staff, the frequency of the shuttles to and from the airport, and the price. Best facility in the LAX area and I've tried them all.
Great Value
verified customer
11/01/2011
Great value for covered parking. I would recommend it.
Not clear what this means
verified customer
11/01/2011
Very good service
Park Air Express for early departure and late arrival flights
verified customer
10/29/2011
Reasonable shuttle wait time during early morning and late night hours. Clean shuttle bus. Courteous staff at hotel lobby desk and on shuttle bus. Check-out was fine, although very slow, while clerk at parking courtesy desk area figured out the pre-paid online discount. Difficult to find location. No attendant available upon arrival (5:15 a.m.). Plenty of signs indicating valet parking and plenty of signs indicating areas where we were NOT allowed to park, but it was unclear where we could self-park. Difficult to find parking place. Wasn't clear ahead of time that keys can be left with ("unavailable") attendant; therefore, a great deal of time was spent finding a space that would not be blocked by another vehicle in the two-car-deep self-parking spaces. The couple on our shuttle to LAX said they had the same experience. Overall, a confusing and time-wasting experience to find and park in Park Air Express for first-time users.
Great service, timely shuttle
verified customer
10/21/2011
I like the fact that it is a covered, underground lot. Pay for your parking before you go down to get your car. Plenty of personnel to help you find a spot. If you are not blocking someone, you can just lock your car and keep your keys. Write down the parking level and area location so that you can find your car quicker. I've used them before and will continue to patronize them in the future.
Excellent
registered customer
10/19/2011
Same as before will always use this company
Great Place to park
verified customer
10/18/2011
The only thing was it was a little bit hard to figure out where to park, but everything else went great! Thanks for taking care of my car while I was gone.
shuttle time
verified customer
10/17/2011
The parking lot was well lit, it was difficult at first to find out where / how to park the vehicle. We got there at 5 AM and there was no one in the garage at first. we found someone and he was helpful at telling us where to park. When we came back the wait at the airport was about 10-15 minutes. He dropped us off and when I got down to the car it took a few minutes to get the car behind mine moved out of the way. The people were very courteous to us and helpful when asked to help. All in all it was a pleasant trip. I would stay there again. We are going to Costa RIca next month and will be parking a truck for 10 days and will probably stay there again then.
All good until the very end...
verified customer
10/12/2011
This is my go-to place to park when I fly out of LAX. Easy, convenient, very cost-effective. Got to the airport in less than 10 minutes. The one thing that Park Air Express needs to do to make the whole experience more seamless is to mark the parking area more clearly so that first-time users know exactly where to park and also how to exit. The marking in the garage is awful... they need to repaint the gray line that customers follow to get in and out. Also, another customer and I were left waiting for 10 minutes for the attendant who had our keys to show up. We had to call back up the front desk. Otherwise, it was a good experience. And the price is right.
review
verified customer
10/12/2011
I would park here again however there was not an attendant in the lot when we got there and we had a little trouble finding our way around (first time using this facility).
10/7/2011-10/10/2011
verified customer
10/12/2011
Parking is always awesome there. We had a 9AM flight and coming from the valley you know there's always traffic. we were cutting it close to departure time but the shuttle was ready to go when we got there. Also when we came back we arrived at 6AM and the shuttle again was there ready to pick us up from our terminal. Little to no wait at all for the shuttle. I never really give reviews, but this place if definitely something to recommend.
Great Experience with Park Air Express
verified customer
10/05/2011
Great customer service, workers were friendly, and time of arrival was excellent. Thank you for the quality service and affordable prices!
Great and helpful staff.
verified customer
10/04/2011
I was impressed by the professionalism of the drivers and cashier staff. The shuttle was clean and right on time. I'll definitely return!
A safisfied customer will park with you again.
verified customer
10/03/2011
As a safisfied customer, I will park with you again.
Good service
verified customer
09/30/2011
MY experience was good; didn't have to wait terribly long for the shuttle and the staff was kind. I would suggest getting an app or allowing easier email access to reservation number, as travelers often don't have printers readily accessible.
A couple of suggestions
verified customer
09/29/2011
Good directional signs to exit. Needs a sign at the entrance, stating the name of Airport Parking. When I arrived at the airport shuttle pick up area, I tried calling the number given several times, but no one responded. I almost looked for other ways to get a ride to the parking lot. But, the shuttle appeared after about 15 minutes. The parking attendant on level 3 was very pleasant and helpful.
early parking.
verified customer
09/28/2011
I think you should let people know that the is no attendant on duty until 05:00 am.
Shuttle Is The Biggest Problem
verified customer
09/24/2011
I like this service a great deal. It is very reasonably priced and even more reaosnable for indoor parking. I prefer self-park so I can take my key and I always find a place that allows me to do that. The only real drawback is the shuttle. There is usually one about ready to go when I depart but returning is usually an annoying wait. This last trip, arriving Wednesday evening (9-21-11), I called the office when I got to the shuttle stop and was told I would be picked up fairly quickly. It took about 15 minutes for the shuttle to show up and then it passed me without stopping. I called again and complained and was told the driver would be called and I would picked up shortly. Eventually the shuttle returned, picked me, but repeated the same mistake at another shuttle stop where a traffic monitor yelled and waved his arms at the driver who then stopped 50 feet or so beyond the stop so a passenger could board. In fairness, it might well have been that they were short drivers or this driver was being pushed to go very fast. Whatever the resaon, the shuttle is the weak point in the service from this organization.f
ok
verified customer
09/21/2011
ok
GREAT BARGAIN
verified customer
09/15/2011
Great bargain and close to the airport. The garage is a little dark when arriving a night,
A little slow on pick up
verified customer
09/14/2011
We were completely satisfied with our experience at Park Air Express with the exception of the length of the wait to be picked up when we returned. It took a full 30 minutes for the shuttle to arrive.
Airport Parking
verified customer
09/14/2011
I have been using Park Air Express now over 4 years, very friendly staff, great rates, never have to wait long for pick up or drop off.. .. I always recommend this agency for parking..
FIRST TIME
verified customer
09/14/2011
It was the first time i left my vehicle at a parking for more than a day. People at this place relly supervice and make sure your vehicle is safe. My experience was good. I was satisfied. Peple at the [parking were super nice and helpful. Peolpe at the office were kind of cranky. That is why i gave them a 4.
Overlooked Options
verified customer
09/09/2011
For years I had friends drop me off or took cabs to the airport. I regarded long-term parking as a questionable option at best. But, my experience with Park Air Express was a surprisingly pleasant one. Having watched 'Ferris Bueller's Day Off' one too many times, I wasn't comfortable with dropping my car keys off with total strangers as I jetted off, but that was misguided of me. The covered parking and the prompt shuttle that came as soon as I arrived added to my refreshing experience.
Slow Pickup
verified customer
09/08/2011
I was at Terminal 7 Red Sign waiting for the van and it took 20 min for me to see one. I called to the office twice, the official response was always "coming coming". I had been a long term customer to Wally Park for over 12 years. They are alot more expensive, however I did see three of their vans passed by during that 20 min wait. So did some of the other operators. I wish your service can be improved.
mrs.
verified customer
09/07/2011
it is good experience but only one thing: we got there at 4AM there are sings " stop" and " attendant on duty will help you" we waited for few minutes came another two cars it seemed no one can figure out where to park and where was the attendant. Luckily one lady already parked her car told us that she was here before. No attendant is here at this early hour we will need to just park and go upstairs to see the attendant on duty there. My question is: why don't you change the sign when there is no attendant on duty ?
meh
verified customer
09/07/2011
The reservation process is very unclear. You must reserve online via a 3rd party, not through Park Air Express directly. We selected Self Park. When we arrived in the garage it was really confusing and there was no attendant on duty. They double park cars into spaces and if you park someone in, you're supposed to leave your keys with the attendant. Good luck with that. The shuttle process to the airport was great, however the return shuttle took a long time and was cramped during the ride back. Not sure what's worse: a cab driver's bad attitude over a $20 fare or waiting on a curb at LAX on Sunday night for 20 minutes. If you must use Park Air Express, splurge on the extra few dollars and use the valet option.
Great service!!
verified customer
08/25/2011
I had a great experience arriving was easy even at 4am, valet service was totally worth it traviling with my daughter they got us strait on the shuttle and to the air port terminal in about 4 minutes. And coming home was just as easy shuttle arrived within 5 min and they had my car awaiting my arrival nice and cool in their covered parking. I will be using them again.
Hard to find
verified customer
08/24/2011
The receipt said About Parking. I was looking for the lot before 6 am and there is no lot with that name. Fortunately I found the address and had time to locate Park Air Express.
Excellent experience
verified customer
08/20/2011
I had a good experience we had no waits for the shuttle and my car was clean and secure
Shuttle too slow
verified customer
08/16/2011
Parking lot was fine and rates were very reasonable. But on the return, I waited way too long for a shuttle. I counted no fewer than 6 WallyPark and 8 Parking Spot shuttles before my Park Air Express shuttle arrived. Unacceptable.
great location and service
verified customer
08/13/2011
its close to the airport they have nice workers
Great price good service
verified customer
08/10/2011
Great price for covered parking and much closer to the airport than other lots at this price. Friendly attendants and shuttle drivers. I had to wait a bit for a shuttle at 5:30am on this recent trip, but my two previous experiences I didn't have to wait at all so I think that's just a normal part of traveling that early in the morning. They also have a loyalty card which is something that other similar-priced lots don't offer. Satisfied customer over here.
Great service
verified customer
08/09/2011
We had great service. Our car was waiting for us when the shuttle dropped us off. The cashier was very nice and I had no problems with our rate. I did have to show our booking documents to get the lower rate though.
Prompt Service
verified customer
08/06/2011
I recommend Park Air Express to my friends
Great response time and attentiveness
registered customer
08/03/2011
As others, I also found it confusing when I first got there, but the service was exceptional. I talked to the manager regarding the signage, and was informed that there will be new signs to make it easier to park next time. So between the rates, the service and the fact that they are fixing the only issue, it's a no brainer... Just take it easy on Century Blvd. so you won't miss the entrance.
Easy, Convenient Airport Parking
registered customer
08/03/2011
I have parked at this location several times. You need to keep your eyes peeled for the entrance, but once inside, it is the easiest airport parking I have found. There are always shuttles waiting to take you to the terminal, and upon return they are waiting under the red signs. I have used valet most times that I've been there. My car is ALWAYS waiting for me upon my return. Great service. Happy to keep using this at LAX.
airpt parking
verified customer
07/30/2011
fair service fair parking (may require to call attendant ro remove vehicles obstructing your's), fair shuttle service, fair price for the service furnished. question remains, for "night flights": is attendant always there to remove vehicles? potentially, I could foresee disaters!
From Airport to Parking
verified customer
07/29/2011
From Airport to Parking building we were waiting 35 minutes for the shuttle, while the other shuttles companies (like Parking Spot) have 1 every 5 minutes.
Great deal, but a hassle
verified customer
07/28/2011
The lack of proper signage made for a confusing and difficult time finding it and parking. Shuttles were quick. My car was blocked in when I returned so it took extra time getting it. It's a great deal though.
Easy Experience
verified customer
07/27/2011
Shuttle arrived within 2 minutes of my calling, and while the garage could use more signage, the underground parking is less expensive than anyplace where your car is left open to the elements. I'll be returning here.
Great Value and Location
verified customer
07/21/2011
The first time entering the location can be a little confusing and cumbersome. However the value, location and indoor parking is unmatchable. Service was exceptional and the transportation was simple to and from LAX. Highly reccomend Park Air Express.
Great!
verified customer
07/20/2011
Everything was great -- very convenient.
Worth Using Again
verified customer
07/18/2011
As other users have noted, Park Air Express is not that easy to find. Fortunately, there was very little traffic on Century Blvd., so I was able to go slowly so as to not miss their entrance. Once we entered the parking structure and grabbed a parking ticket from the dispenser at one of the two entrance gates, we didn't see any signs that pointed to where we were supposed to go. Luckily, one of the workers happened to be walking past us and told us to drive down to the lower levels. There were still no signs to indicate where exactly to park, but again we happened to pass by another wandering worker who found a spot and told us where to park. It wasn't like the place was packed. There were parking spots available, but since there were no signs anywhere, I couldn't tell if the whole place was for Par Air Express or if part of it was for the residents of the building above it to use. After we parked our car, we took the elevator to the Lobby level (I think it said Lobby). There was no one at the desk, but calling out for help got someone to come out to tell us to just go to the free shuttle and to pay when we return from our trip. Upon returning the LAX, we called Park Air Express and told them that we needed a ride to the parking structure. We were told to wait under the "Red" sign. We wait for about 10 minutes before the shuttle arrived. The shuttles to and from the airport were fine. Upon returning to the parking lot, we asked the attendant at the desk - there were two people there - about paying for the parking and she said to just go get the car and come back with the parking ticket that we got when we entered. When I got to my car, there was another car parked in front of me, blocking me in. We shouted for help, but there was no one on our level. We went up a level and found two attendants sitting there. We told them that our car was blocked and he follwed us to our spot. He got the ticket stub off the windshield of the car blocking us and went to get the key. He promptly returned and I was able to drive out to the lobby area to pay. Even though I had the parking ticket that I got when I entered, you need to have your printout specifying the daily rate you signed up for. I had mine and the attendant charged the balance to my credit card. For the first-time user, parking here may frazzle you. Since now I know where to go and who to look for, I think parking here next time should be quick and straightforward. Hopefully, the details I provided will be clear enough for other first-time users. They're cheap enough to try once, and all of the attendants were friendly enough - just hard to find sometimes as others have mentioned also. If you're a first-time user and you're in a hurry, you may get frustrated at not finding signs or attendants to help you. I gave them a rating of 4 stars because of their friendliness.
Parking
verified customer
07/17/2011
This spot was perfect for the price. The service was prompt and they had plenty of shuttles that go around the airport. The parking spots were a little tight to fit in height wise. I drove a suburban and it fit fine though.
Efficient Operation
verified customer
07/17/2011
Shuttles were prompt, and it was an easy and quick to get in and out
Opinion about Park Air Express
verified customer
07/16/2011
Excellent service. Will use next time.
great place to park
verified customer
07/13/2011
I was very happy with my experience and I love the aboutairportparking.com pricing, really really good. Would use again. Good luck
Great choice!
verified customer
07/12/2011
Great price for covered parking. Frequent shuttles.
LAX Parker
verified customer
07/12/2011
Using Park Air Express was convenient as it is only about 5 minutes away from the airport. I felt safe and the staff was friendly. The shuttle left for the airport as soon as I got on. Although you have to call to have a shuttle pick you up on the way back, they arrived within 5-6 minutes. I will certainly use them again.
Express Service at Park Air Express
verified customer
07/12/2011
Javier was wonderful. Kind and curteous is how I describe all of the staff. Easy drop off to pick up out of the garage. They even have a frequent flier program!
punctual, helpful
verified customer
07/12/2011
will absolutely use you guys again! no issues whatsoever. Great pricing (online)!
Overall Good Experience
verified customer
07/10/2011
I made reservations online which saved me a few extra dollars per day. Upon my arrival, I parked in the "reserved" section and told an employee that I had done so. He assured me this was the right thing to do then I was taken to the airport. When I returned, I learned that my car had been towed to another section of the parking lot because it wasn't supposed to be parked in that reserved section. Since they didn't charge me, I didn't mind. Other than that, it took them about 30 minutes to pick me up once I called for a ride. They promise about 5 minutes but it was not in the cards.
Close is good
verified customer
07/08/2011
My experience was great. It is so close to the airport that even though I stood at the wrong pick up place and missed the first shuttle the second one came around so fast. Would use again.
Review
verified customer
07/08/2011
Everything went fine. However, I was a bit late to the airport, arrived early in the morning and was confused to the parking process. Wasn't sure where to park, or how to park. This was cleared up once I finally parked and spoke to someone at the front desk. A couple large signs placed with simple directions: 1. Park in P4 2. You can park behind someone, you just need to leave you keys at the desk Something like that would have helped.
my first time experience
verified customer
07/06/2011
I have used many lots for parking at LAX and have never used Park Air Express until now. I first checked out the reviews and since the cost was nominal I decided to use the lot. I felt that the service was some of the best and I hardly waited for a bus going to the airport and coming back to Park Air. The fact that I had to pay the ticket before retrieving the vehicle was not that big of a deal especially since I knew about it ahead of time, and the ability to call ahead for the bus was exceptional with less than 1 min wait time outside the international terminal. I would definitely use them again.
fast and courteous
verified customer
07/04/2011
Drop off was easy and we got to the airport within 15 minutes after parking. On the return trip we waited about 10 minutes for the shuttle and check our was fast. We will use again!
Good Experience
verified customer
07/03/2011
All the staff I came into contact with were friendly and helpful. I lucked out in that there was a parking spot available right when I arrived. Not so lucky in having to wait a while for someone else to find one, however. Aside from that though, a very positive experience and I would use your facility/service again. Thank you.
OK
verified customer
07/02/2011
signage was seriously lacking resulting. As someone who travels by air infrequently it was difficult to determine where to place my vehicle. People in the garage who I has seemed to assume that I parked there frequently and gave instructions that were not helpful. The best instructions that I received was from the shuttle driver. The garage kept my car safe. I was able to locate my vehicle when I returned, but I would give some thought to better signage.
Thanks...
verified customer
06/30/2011
Everyone was polite, helpful and professional. I'll use Park Air Express the next time I fly out of LAX.
Parking
verified customer
06/27/2011
The service was outstanding. The van driver was excellant and the retrevial of the car was prompt and excellant. Please continue to advise me of parking deals.
Great place
verified customer
06/26/2011
quick in - quick out covered parking very near the port reasonably priced choice of valet or not I will use them every time
First Timer
verified customer
06/16/2011
Very pleased with the ease of parking. I just booked again for next week. I was slightly dissappointed in how long it took to check out with the cashier. All in all good experience.
Exiting after midnight
verified customer
06/13/2011
The car was blocked in and it took 10-15 minutes to find an attendant to move the blocking vehicle. Also the exit gate was closed and unmanned. Had a problem finding our way out.
Inexpensive but a little confusing
verified customer
06/12/2011
The place was a little tricky to find, and once there you need to watch for signs and look for visiting parking, keep driving to lower floors until you find a person and then he will direct you where to park. You pay to park once you return in the office on the ground floor and not below where your parked. It's the cheapest and only waited about 15 minutes for the shuttle at LAX upon return. I will use them again.
Great choice!
verified customer
06/08/2011
Reasonable daily rate for covered parking. Shorrt wait to airport - a little longer to come back. Highly recommend.
Parking with Park Air Express
verified customer
06/08/2011
Very easy to get parked and transferred. On-line reservation expedites the entire process. Courteous personnel from start to finish.
Good experience
verified customer
06/01/2011
The employees were very nice, and didn't had to wait long for the shuttle, however had difficulty finding the floor where I was supposed to park. There is a need for better posted signs.
The Best
registered customer
06/01/2011
First time parking at this lot, and I will definitely park here again. I really like the fact that I keep my own keys. It is very easy and shuttle picks up when you arrive.
Excellent Parking
registered customer
06/01/2011
I will definitely park here again. It was not difficult to find a spot. Attendant helps you and you keep your own keys. Highly recommended.
Good Service
verified customer
05/31/2011
Service was good.
good, but a little confusing
verified customer
05/31/2011
It was fine, people were great, it is a little confusing the first time parking here, but you figure it out. When I got back I discovered they had parked a car behind mine so I had to find someone to move it.
Park Air Express Review
verified customer
05/26/2011
Quick,courteous and affordable. I highly reccommend this lot. Will definitely use again.
Good Service
verified customer
05/26/2011
I enjoyed excellent service. Thanks.
Great service and covered parking
verified customer
05/25/2011
Every one was quick to help. Internet price hard to beat.
Park air express review
verified customer
05/25/2011
They were just about perfect. When we got to LAX we waited a little longer then we should have for the shuttle, but for the most part they were good. It is very convenient.
LAX Parking
verified customer
05/24/2011
Very Good Experience. We plan on parking there in the future.
No Sweat!
verified customer
05/24/2011
This was the first time we have used Park Air Express. It was completely hassle free. Fast service to and from the airport. My car was parked safely underground, price was great with online reservation...who could ask for more!! well done!
Pick-up
verified customer
05/21/2011
I would have rated it 5 Stars but the pick up bus passed me by the first round at Delta - he didnt see me wave.
difficulty in finding exit
verified customer
05/21/2011
It was my first time to park there. Shuttle services to and from airpot were fine. However, it took us at least 30 minutes to find how to exit from it. There were no signs showing how to pay fees first and get voucher before exit. It was also hard to locate elevators. I may consider to park there next time because I had known the steps of getting out.
Park Air Express Feedback
verified customer
05/20/2011
I like the service. The staff was friendly. The shuttle bus pick-up was quick. I didn't feel the need to worry about my car.
Signage
verified customer
05/20/2011
Rates are good, nice covered parking, seems safe, friendly staff, fast pickup at LAX. Signage could be better, I got lost twice getting in and getting out.
Stressful
verified customer
05/18/2011
Not the best experience arriving or departing. On the way in, it was unclear as to where we were supposed to park. Attendants on duty on each floor, but they were either on their cells or blatantly ignoring incoming traffic. On the way out, it took well over 40 minutes for the shuttle to finally arrive and when it did, it was a full van and could not accommodate us. It took another 20 + minutes for the next shuttle to arrive. When we finally made it back to the garage, exhausted and exasperated, the line to pay was at a dead stop. Other frustrated patrons and only one person on duty to deal w/payments and complaints. Overall, a huge, frustrating ordeal.
It Should Be A 3.5 Rating
verified customer
05/17/2011
Overall we had a good experience. We were catching a 6:30am flight and had a little wait for a shuttle to the airport. Even the driver complained that more people should have been scheduled (shuttle was full). The return trip was seamless, prompt pick up, car waiting we got to the parking facility. Thank you,
Quick and easy!
verified customer
05/16/2011
Thanks!
great experience
verified customer
05/14/2011
I did my research and decided to give PAX a try, great decision. Staff was freindly, accomidating and took great care of me. A must for anyone doing long term parking.
easy!
verified customer
05/12/2011
fantastic parking rate and quick easy shuttle. it was a bit confusing within the parking structure, but the attendant was helpful. overall i would use again.
WELL KEPT SECRET
verified customer
05/12/2011
We were very pleased with the "parking experience" at Park Air Express. LAX is our least favorite airport to fly out of, but parking at Park Air Express made it much more enjoyable. We will tell our friends about you and park our vehicle with you the next time we fly from LAX.
A Little
verified customer
05/07/2011
...long of a wait to be picked up even after I called them from baggage claim
Quick and Easy
verified customer
05/06/2011
Airport shuttle came earlier than I expected. Parking lot was big enough to accomodate all the vehicles.
Review
verified customer
05/03/2011
Simple and very reasonable - would use it again.
Enjoyed their service
verified customer
05/01/2011
I will use Park Air Express. Very reliable. I didn't have to wait long for their shuttle to pick me up from LAX and back to thier parking lot. 15 min the most.
Good Price and good service
verified customer
04/28/2011
The price is the best that I've seen for covered airport parking. The drivers are really nice and friendly and so are the people that work in the parking garage. I've parked here 3 times already and the shuttles have been so prompt in leaving for the airport and in picking me up at the airport.
Park Air Stay
verified customer
04/27/2011
They are always very pleasant. I always use them. Years ago they use to include a car wash with the Valley Parking, it would be nice if that was reinstated.....would make them 5 star.
Excellent Service
verified customer
04/22/2011
From the reservation, parking, shuttle and finishing with the cashier, our service was outstanding. Park Air Express will be where I park my car at LAX from now on. With the Internet rate, it's an excellent value.
Good parking close to airport
verified customer
04/20/2011
Everything went good once you figured out were you were going inside the parking structure, not enough signage telling were you are supposed to go to park you car! The attendants were cordial & helpful with bags loading on & off the shuttle! When I went to leave there was a car parked in my way behind my vehicle & it took awhile to get them to move it! Vehicle was safe & not damaged while I was gone, so that was most important to me! Will use them again......
Parking attendants & Drivers
verified customer
04/13/2011
I was very happy with the parking attendants and shuttle drivers. Everyone was very kind & helpful. My only negative comment was related to the height of the garage. I scraped the rack on the roof of my SUV. Other than that, your employees were great and friendly!
Review
verified customer
04/08/2011
All was great except drivers did not show up for their shift on our return. There was only one driver so we had to wait 30 mins for pick up at airport. Was late in the evening so got home late.
trip in April 2011
verified customer
04/07/2011
Very good service, quick to drop off and pick up.
Always, ever reliable
registered customer
04/04/2011
Have been using this LAX parking location for years. Always pleased, always recommend. From customer service, to pricing (online coupons, and the weekly rate - good!). Once parked, you'll be shuttled over to LAX fairly quickly.
very good service
verified customer
02/02/2011
As billed. Very easy in and out. Recommended.
Dacember 24-January 6
verified customer
01/08/2011
All is very good, starting from reservation, in-house attendance, and checkout.
Self Parking
verified customer
01/02/2011
Very convenient - only waited a few minutes for van to pick up and take to airport and also picking up from airport. Only issue is trying to figure out where you are suppose to park - need more signs for self parking. I will use again.
Good easy place to park, don't plan to pay with cash
verified customer
12/30/2010
Parked my car here over Christmas break. Lots of spaces, though if you plan to keep your car keys with you when you travel, you have to fight for a space against a wall, while other cars block you in (and have to leave their keys to be valeted). Location is close to airport, and shuttle bus driver was prompt to pick up after calling. Plan to play with your credit card, though. The folks who work the check out desk where you pay before leaving aren't good with basic math and will waste your time and patience if you try to pay with cash. Would definitely stay again, but plan to pay with my CC.
I'll be back
verified customer
12/29/2010
Great, clean, wonderful staff.
Parking Review
verified customer
12/12/2010
The price was right. Only difficulty is that the directions once you get into the parking structure as to which level to go to are non-existent. We had to keep driving from one level to another until one of the parking attendants told us where to park. Best operation for off-site parking in So Cal is the VIP lot at Burbank-Glendale-Pasadena Airport. You cannot miss it.
parking experience
verified customer
11/30/2010
This was the second time I have used your gargage and it did not disapoint!! I will use it every time I travel through LAX. Thank you
excellent choice
verified customer
11/30/2010
Excellent all around...timely, clean, reasonably priced
Parking facility
verified customer
11/28/2010
I liked the facility, and the people were very very helpful. My only criticism if it is one, was finding a place to park: I ended up in the D4 level. I had given myself enough time so that was not a problem this time.
confusing
verified customer
10/21/2010
this was ok but it was confusing. the drivers were both very prompt and polite.
Excellent & prompt service
verified customer
10/14/2010
Close and convenient to LAX airport. Very pleased with the valet service. On return, pickup was prompt and car was waiting at arrival at the lot.
Good review
verified customer
10/11/2010
I thought service was good. Within 10 minutes I was picked up at the airport after I called. Check out took a little longer than I expected as there were a few travelers who came in at the same time. My only suggestion is that it would have been better if I was dropped off at my parked car.
Great Location and service
verified customer
10/07/2010
All worked out well with prompt shuttle pick up and friendly service. I'll use the parking service again.
We were happy
verified customer
10/07/2010
We were happy. Everyone was helpful. The pickup tram came within 10 minutes of calling them.
The best place to park I have found yet!
verified customer
10/07/2010
It is always a pleasure to park here. They always get me to the airport quickly but the return is sometimes a longer wait than expected. This has not made the difference to change places to park. I will always park at Park Air Express
It was the poop!!!
verified customer
09/19/2010
Great customer service... Great location. I called for the shuttle and within 3 minutes he was at under the "red" loading area
5 Stars
verified customer
07/28/2010
The drivers were very polite and great driving skills in a busy airport, the Manager and all valet personnel assisted with our luggage. When I was confused where I put my claim ticket, the cashier was patient with me after a long flight. I will definitely recommend and use again.
Easy in and out
verified customer
07/15/2010
I was pleasantly surprised at how easy it was to leave my car with the valet at Park Air Express at 5am after only making the reservation the day before. We waited moments before being shuttled to our terminal, and my car didn't enter my mind again until we returned. I called the shuttle shortly after our landing, and the van arrived outside the terminal soon after. My car was waiting for me when we entered the garage. I couldn't have been happier. I'm looking forward to parking with Park Air Express in the future. Thank you!
Very Good Experience
verified customer
06/30/2010
This was my first time using Park Air Express, and I'll definitely use them again. We were picked up within 5 minutes of calling. Staff was courteous and helpful, rates were very reasonable, and the facility was close to the airport and seemed safe and secure. Pretty much everything we would want in a long-term parking facility.
Good value, but you need more signage in the parking structure
verified customer
06/20/2010
I liked my experience with Park Air Express, and the rate is more than fair; i would use it again. But I'd like to offer some constructive criticism on the absence of signage inside the parking structure. Once you pull into the building, it's very confusing to know where to go and it took me some time just to realize I had to go down some levels to get to where I was told to self-park. There's another parking service in the same building, and there's nothing that distinguishes one from the other once you get into the building. I wish once I pulled into the building, there was clearer signage as to where to go and what to do.
Long wait time to get picked up
verified customer
01/25/2010
The service was outstanding except for one thing -- the amount of time I waited outside of the terminal to get picked up. I needed to call the office 4 times and I ended up waiting 20+ minutes. Furthermore, the van does not have "Park Air Express" written on its side so it was pure luck that I actually waved my arms when it went by. This is unacceptable. The wait time should be no more than 10 minutes and the vans should be clearly marked.
my experience for the first time
verified customer
01/20/2010
I believed my vehicle was safe, and well watched. I enjoyed having it out of the weather. It was confusing trying to find the right place for self parking. In fact, I called to make sure I was even in the right place. I would have liked more clearly defined signs or indicators. It was a bit confusing trying to find my way out as well. Calling the park air express to come and get me was very convenient, and quick. Everyone was very helpful and professional. Thank You
good bet for parking at lax
verified customer
01/06/2010
excellent. worked out great
Great Parking!
registered customer
01/05/2010
Over the crowded Christmas holiday I got superb service! They were extremely helpful even with my self parking. I was pcked up promptly on my return and helped with my luggage as well.Very friendly staff!
Great Parking!
registered customer
01/05/2010
Over the crowded Christmas holiday I got superb service! They were extremely helpful even with my self parking. I was pcked up promptly on my return and helped with my luggage as well.Very friendly staff!
parking lot
verified customer
01/05/2010
Very easy to use. We will use you again.
Park Air Express : Trip for Dec 2009
verified customer
01/04/2010
Easy drop-off and pick-up to/from LAX. Good customer service from the staff and driver. The bus arrived at LAX only 5 min after we called at the airport. No trouble at all. Will definitely use the service again in my next trip.
Christmas 09
verified customer
01/04/2010
No complaints really. The only confusing part was when I arrived and wasnt sure where to proceed. It was probably the fact I was tired at 3am, but I eventually found my way and made it through. Would use again!
Leave yourself plenty of time to be picked up.
verified customer
01/02/2010
The parking and dropping of was OK but the wait for pick-up was long and frustrating. And depending in which terminal you land your walk to the "red" sign where you have to wait for the shuttle can be a long one. Lastly the staff was not that friendly.
recent stay -Dec. 09
verified customer
01/01/2010
found access was very convenient and certainly a good value. As an infrequent user of LAX, I would have liked more emphasis as to where to pick up he shuttle from the terminal back to the parking structure. I was also confused as to where I was to actually park my car when I first entered.
None
verified customer
12/30/2009
I did enjoy my experience with your company. However, I would suggest having a way to retrieve the on-line discount ( by name maybe )even if the customer does not have his or her printed confimation page...some may lose it. It happens. I could not find mine upon my return and was initially charged a much higher rate and was not given credit for my deposit amount that you charged me on-line until the cashier allowed me to go look for it in my car. I did find it and was charged the correct amount. thank you Joseph Lo Cicero
First time user
verified customer
12/29/2009
I had a little problem when arrived West Century Blvd, because there are some parking lots of difference companies, I suggest the sign of Park Air Express and the no.5757 must be clear to see. The way of exit is too close to the main road, some body should give assistance to avoid accident. In general everything is great, friendly staff. I think I will come back again.
Great Parking
verified customer
12/28/2009
I parked Valet. It was a great service with friendly people. They drove me straight to airline. Picked me up when I called...FAST...and had my car waiting for me. Great...I will use them again.
Review
verified customer
12/28/2009
This is the most convenient to the airport that I have found and the staff is very nice. The only downside is that I made a reservation through the internet and when I arrived at Park Air I was told that they don't take reservations and the parking is first come first served. So I think it is very unprofessional that a "middle man" can give you confirmation that you have a reservation for a place that doesn't take reservations - what would happen if someone were to pay a deposit, get to the parking lot and then be turned away? This problem needs to be solved.....
Made it easy
verified customer
12/13/2009
It is the best parking I have used at LAX. Once you understand how it works it is the best. Everyone is so nice and wants to help.
Valet seemed smoother than self
verified customer
12/11/2009
My only complaint is that I drove in and NOBODY told me where to go for self parking! Otherwise, I was completely happy with the service and parking facility.
Good service overall
verified customer
12/05/2009
Nice and courteous staff. Wait for the shuttle at the airport a little lengthy and could be improved. But I will use this service again.
Park Air Express Comment
verified customer
12/03/2009
Everyone was friendly, helpful and professional in our first dealing with Park Air Express. I would recommend it to friends and I will use it again.
Park Air Express
verified customer
12/01/2009
The service was excellent. However, the advertising web site stated that the self-park area accomodated vehicles up to 7 feet. This is an error. Our vehicle was 6.5 feet high and did not fit the self-park restrictions so we had to valet park. The attendants were great and we certainly would use Park Air Express again with a smaller vehicle!
Enjoyed
verified customer
11/27/2009
I normally park at the Hilton, but this time there were no availabilities. I used the valet service and it was very convenient and easy to find. I did not have to wait long for the shuttle when I returned from my trip. i would definitely use again.
satisfactory
verified customer
11/23/2009
It was my first time here. My car was safe and the staff were very friendly. It took 20 minutes for the shuttle to pick me up at the airport. When I went to pay they were totally clueless regarding my "About Airport Parking" voucher and $10.95 rate. I pointed out that they must get them all the time since it is one of the top parking sites on google, but they claimed they had never seen anything like it before and this wasn't their standard rate blah blah blah. Eventually they let me go with the promised rate, but it took two different supervisors and 15 minutes to leave the payment counter (and lots of stink eyes from the other customers waiting - not that I blame them).
review
verified customer
11/17/2009
as above---5 stars
Good experience
verified customer
11/06/2009
My experience in general was excellent. The attendant showed me specifically where to park. It is covered parking and there was no damage, etc to my car. The only difficulty was when I paid, the clerk tried to add in the tax - again - even though the online invoice clearly showed that it was already in the total to be paid. After several minutes of trying to convince him, someone else came out to help and straightened it out quickly. However, I would definitely park there again.
Great Experience
registered customer
11/05/2009
I have never had to park my car at the airport, but rather always had a great friend to take me. I read the reviews about Park Air Express and decided to give them a try for my first time. I could not have been more satisfied! I had a great parking spot, was brought to the airport immediately, driver was great! Upon returning from my trip, waited only 5 mins for the shuttle to pick me up and then take me directly to my car. Could not have gone better and I will definitely be using them again!!
Accomodations Outstanding
verified customer
10/30/2009
The parking attendant was very accommodating. He provided a space so that I could keep my car keys.
will park again
verified customer
10/26/2009
very good , pick up fast , easy to find the place
?
verified customer
10/21/2009
Good, prompt service. Reasonable rates.
Why in the world was there a car behind mine?
verified customer
10/13/2009
By the time I pulled out of Park Air Express it was a full hour after I had walked out of the terminal... too long! the shuttle wait was long, and then there was a truck parked behind my SUV -- I specifically asked the guy who kept making me pull forward if there would be a car behind mine when I came back, he said no there would not be... liar! Good thing I am very comfortable getting out of tight spaces as I had to contend with the wall and the truck but managed to do it with only an inch or two to spare on each side... so frustrating! When coming home form a trip no one wants to deal with this
Satisfied
verified customer
10/13/2009
Over all very satisfied. Drivers were friendly and we did not have to wait long at all for either ride.
Feedback
verified customer
09/29/2009
I arrived at a time when there was no parking attendant on duty. Finding a parking space, knowing where I could park was difficult. Finding the Lobby was difficult. Very poor sinage. At checkout I was not given instructions which way to go to get out of the lot. Again, very confusing sinage. I probably would not park at your site again.
Great service, more than I expected....
verified customer
10/24/2009
This was the first time I used Park Air Express. Called them from LAX baggage claim area and only waited 5 minutes for a ride. Was traveling with my daughter, her baby and lots of luggage. We realized on the shuttle that we forgot to pick up the car seat at LAX. The shuttle driver dropped off my daughter and then drove me right back to baggage claim. He even waited for me while I ran inside to retrieve the car seat. He was so nice about it and even suggested the best route for me to drive to my destination. When I arrived at the lot to pick up my car it was waiting right at the front desk. The facility was extremely clean and well lit. The valet loaded everything up in my vehicle and sent us off with a smile. The staff were all friendly, polite and professional. Would definitely use them again!
Good experience
verified customer
10/19/2009
Overall I'm very happy with my Park Air Express experience. It's hard to see the sign in front of the building when driving down Century, so i ended up passing the entrance the first time then going around the block. Once inside the structure, the signage for parking is again...not as clear as it could be. I had parked in a reserved spot initially, and only noticed my "mistake" after i got out of my car. Eventually, I made it to a good spot. Once parked, everything was fine. I met some returning customers who pointed out the elevator and upstairs the lobby control person guided me to the shuttle area. The shuttle waiting area could be marked more clearly, though... The wait between getting outside and the shuttle taking off for the airport was just a few minutes. maybe 5 at the most. Driver was great. And when I arrived back in L.A., the shuttle showed up soon after I called, maybe 10 min at the most. The guy who took payment could've had a bit more customer service finesse (he was rather silent, waiting for me to say why I was there, instead of saying anything like "how may I help you?" or whatever. A "thank you" would be nice too or helpful directions back to the parking area...but that's ok, the guy at the lobby reception area took care of that (again). My car was safe and sound right where I parked it. And those are the three most important things: quick to the airport, quick pickup upon return, and car safe while I'm out of town. I'll definitely be a returning customer.
Great service
verified customer
09/28/2009
We will certainly use Park Air Express again--we used the self-park option, car was safely tucked away and locked by us, pick-up was within five minutes of when we called after we collected our baggage (about 9:30 p.m.)--all was very smooth.
Great Service and Price
verified customer
09/26/2009
My recent experience parking at this location was great: fast suttle sercie, friendly staff and safe parking structure. Of course, price was reasonable. The dropped me off and picked me up at no time. Highly recommended.
Pretty good
verified customer
09/23/2009
Overall, I was happy with our experience. We parked our car in valet. It came back in the same condition we left it. The staff was friendly. They got us to our airline on time. The only thing that was a little annoying was that when we arrived back in town, we had to stand at the "pick-up" station for about 20 to 30 minutes. It wasn't that big of a deal, though. Our car was waiting for us when we got back to the parking structure. I was pleased.
friendly
verified customer
09/22/2009
your sat.am parking attendent was great. everything else was very good.
Wonderful
verified customer
09/14/2009
this was a wonderful spot to park. We arrived to the lot at "stupid o'clock" and the van was waiting to take is into the airport proper. On call on our return and we were picked up within 10 minutes and returned to the lot and our car. The car was in covered parking while we were gone. It was fabulous. If you need to park at LAX i would highly recommend this parking facility.
Awesome experience
verified customer
09/09/2009
Convenient, secure, professional, clean...these are just words that accurately describe Park Air Express. The shuttle leaving the airport was clean, in great condition and waiting just outside the door to take us to the airport. The parking garage is located just down the street from LAX and we waited less than 10 minutes for pickup when we returned to LA. I have used several lots in the area, this is absolutely the best. I would recommend it to anyone and will continue to use it again and again.
My assessment
verified customer
09/08/2009
I was very satisfied with the facilities and the shuttle service. Excellent!
parking experience
verified customer
09/06/2009
The parking experience was very easy. The staff was very nice and very helpful. Will definitely use Park air express again. Prices very reasonable.
awesome
verified customer
09/03/2009
Thank you
Great experience
verified customer
08/22/2009
Thanks for the courtious service and prompt transportation,
Pick up was kinda of long wait
verified customer
08/19/2009
Everything is fine and nice, but the pick up was kind of slow. I notice your competitor's pick up service went pass me 3 times before getting pick up my your shuttle. I think I waited 25 mins.
A positive review
verified customer
08/19/2009
The check-in process was great, however the check-out process needs improvement. It was very confusing, if one had to pay before or after picking up their car, as well as finding your way up to the register again. Nothing is marked, i.e. exit, entrance, ramp up and or down, neither are arrows on the ground. The attendants were very helpful. Overall, it was a good experience and I would probably use you again if needed. Thank you, Sofia Lim.
Valet parking
verified customer
08/11/2009
This was our first time using Park Air and a valet parking service and it was excellent. While the service was a little more expensive than other valet parking services available for LAX, I wouldn't hesitate to recommend Park Air to anyone interested in valet parking for LAX.
Comments on my stay
verified customer
08/10/2009
I would have given the location 5 stars, however, I ended waiting close to 35 minutes, at the airport to pick me up. When I did get my car, the attendant, did not have a history of me paying for the first day, and he tried charging me a higher rate, than I had agreed to. Fortunately, I had a copy of my receipt, and the email with the quoted rate. My car was waiting for me at the desk, and the facility was clean and secure. Thnaks, Juan
Park Air Express
verified customer
08/09/2009
The directions to get to your parking are very poor, and the signage for the parking are terrible; hard to see, harder to follow. By the time we finally found where we were to park - in the bowels of the building!! - we were so frustrated and upset we were ready to just drive out and forget the prepaid amount. The parking was adequate, but we will NOT use it again.
Unsafe lot
verified customer
08/29/2009
Don't park here. Find another facility that controls access to their lot better. You won't find this information anywhere on their website, and I couldn't even find it on my tickets - but they accept zero liability for anything that happens in their facility. I found this out because my car (self parked, in the touted "24-hr security monitored" area) was broken into during a 2 day stay, and the bottom of the steering column ripped out. The 'security' presence is apparently worthless, because they either have no information about what happened, or are refusing to share it. The attendant tried to be helpful, but he wasn't authorized to do anything - not even refund my ticket - and there was no manager on duty (at 10pm on a weekday). To get my ticket refunded the next day, I had to complain as high as the regional manager. Everyone was polite and returned phone calls promptly, but only to tell me they accept no responsibility and won't pay for anything -- so my non-functioning car's still being held together with scotch tape, until I can get my own car insurance to approve a claim. Since this parking structure can be accessed by anyone walking off the street or working in the multi-level building above it, and since Park Air's not going to take any responsibility for what happens in their lot -- you'd better go to a lot that does a better job of controlling access. That building is simply too vulnerable, and you're left shouldering all responsibility.
Overnite parking
verified customer
08/03/2009
First, we had to park the car deep in the garage, then CARRY our luggage to get to the shuttle. Returning from our trip, there was no good, designated place to leave our luggage while I trekked down to get my car. After I drove my car back up to ground level there was no indicated place to park my car when I went to the counter to pay my bill. After I paid, the girl at the counter told me to keep the receipt because I had to show it to SOME ONE when exiting to show I had paid. There were no good exit signs. I ended up going to a barrier (not a person) which took the ticket (I thought it wanted the receipt) but it turned out it wanted the original sign-in stub. The barrier accepted the stub even tho it had no indication on it that I had paid my bill!!! I admit it was 6 am but I thought the service/guidance was poor.
Parking
verified customer
07/17/2009
My stay was fantastic. Friendly attendants and fast pick up service!
Easy
verified customer
07/14/2009
The ease to park was fantastic. Price was right as well!
Pretty good
verified customer
07/12/2009
This was my first time and at 5:30 am I couldn't find anybody in the parking area to answer my questions. I didn't want to leave my keys and it was difficult to find a spot. I forgot something in the shuttle to the airport and never got it back. However, when I came back everything worked fine. People were there to help and my car was in good condition. The price was as said online. I will probably use it again.
not pleasant
registered customer
07/05/2009
I did not have my ticket when I arrived. The attendant gave me a hard time. He asked me several times where I parked. I replied that it was valet. He said without the ticket he could not locate the vehicle. I emphasized how ridiculous the notion was and insisted he look for the keys on the rack. After about one minute, he located them. I am sure that it is a common occurance for someone to have lost their ticket, especially when traveling. The procedure in place, or lack of one, was not efficient. Overall, not a good experience.
Only good thing was price
registered customer
07/03/2009
I should know by now not to go with the low cost parking and stick with Wally Park or The Parking Spot at LAX. The parking here is shared with the office tenants. Very few vans running to pick you up. We waited about 30 minutes to get picked up at about 10pm. Wouldn't use them again.
A Positive Experience
registered customer
07/03/2009
The parking personnel were generally friendly and helpful, especially the driver who picked us up upon our return. The lot is conveniently located and the cost reasonable. We would definitely consider using this service again. One minor concern... our reservation did not mention that self-parking was tandem only (we did not find out until we showed up to park) and that we needed to leave our keys. Thanks for a positive experience.
Parking at Air Express
registered customer
06/29/2009
The parking was covered and transportation to the airport very efficient. The came to pick me up quickly also. I didn't like the fact that it was stacked parking because I was afraid I might get blocked in and it take a while to get out. Luckily I didn't. The person at the cashier desk had some difficulty figuring out how much I owed since I had paid partial on line and ended up a minute over the time. Lastly it is a little confusing to find and very confusing to exit.
Perfect Solutio to Park and Fly
registered customer
06/24/2009
I will use Park Air again; absolutely top class service and price.
client
registered customer
06/23/2009
The only negative was that it took 25 minutes for them to show up outside the United Airlines terminal and I had to call 6 times...
Real bad
verified customer
06/15/2009
I have parked my wife's Toyota previa mini van for a week. When I picked it up I noticed that it had sustained a big dent on the right hand door. The mirror had been pushed all the way forward as if someone had hit a colunm some how. I am very disappointed that when I reported it to the supervisor he could not tell what happened or even offered an apology. I could not stay to file a formal complaint because I was in a hurry to pick up my kids form the sitter. I will never park my car at your site ever agian!!!
n/a
registered customer
06/06/2009
Well besides all the negative information I think park air express is a very fast and friendly enviorment, the outcome of all issues really depends on how you address the matter. Being a kind and well manner individual always recieve the same treatment I promise.
Park Air Express Review May 16-17
verified customer
05/20/2009
A few complaints: 1. The guy I talked to to get directions to the parking told me to turn right off the Century off ramp, so I got a little lost. 2. When I called to get picked up it took a little long and the name and paint on the van looked like all the others so it was a little confusing, but not too bad. 3. When we picked up the car they told me to take a different elevator than the one we took when we dropped off the car, so when we got to the garage we had to walk a long way and it was hard to find the car. Otherwise, it was fine.
Satisfied
verified customer
04/23/2009
Using your facility for the second time, I was very satisfied with the service. When I got to garage, an attendant immediately came over and assisted me with my luggage, then wrote my valet ticket. The shuttle driver was very courteous and friendly, he also assisted me with my luggage boarding the shuttle, and when I got to the airport. On my return from my trip, I called the garage and was surprised haw quickly a shuttle arrived. when I got to the garage, my car was already up front and the attendant waiting again to assist me. Overall, my experience was positive. I would definitely recommend your garage to my friends.
Great Service,,,
verified customer
06/15/2009
I have to express my gratitude, to all the staff at park air express, especially to this lady by the name REYNA, I don’t have the words to describe how helpful she was, she was extremely friendly, knowledgeable and courteous, I was picking up my parents and brother in a wheelchair, Reyna make sure and went the extra mile to provide me excellent customer service, I’m not writing this to make her look good, so her supervisor can tell her good job, but I will tell you !! is really hard to find people like this. Who ever will read this first; please pass a long my gratitude to her not a simple GOOD JOB, Excellent Service, And also but not the last thanks to the driver of the shuttle, I don’t remember his name he was really helpful too, he is from Guatemala, thanks, Marisa Lopez,
Needs company wide standard operating procedures
verified customer
04/22/2009
I will start with the lack of posted clearance heights for vehicles and the staff/employee who directed me in my Sequoia past empty self-park spots to the low ceiling self park area resulting in significant damage to by roof rack. This was followed by the cashier/attendant attempting to charge a higher rate while including new taxes and not refunding the deposit after I presented her with your invoice. She had NO idea what to make of your internet invoice. Lastly, the exit procedure was so convoluted and byzantine, that more time was wasted in leaving your structure even after I paid for the parking. Overall, NOT a below average but AWLFUL experience.
Seemless, Not Fractured
verified customer
01/22/2009
I went online to reserve and placed a deposit. The confirmation clearly indicated that a printed copy be brought to your facility to recieve credit. I used a wireless computer and had no printer available so I emailed you to ask if you'd note my reservation and deposit. Upon return from my trip I waited a longer than usual but appropraiate amount of time for pick-up. The van is older and only fairly clean. The driver and staff to that point were all very nice and I thanked and tipped them well. After standing in line to pay I noticed the bill to be higher than the balance due and asked if there was a deposit credit. The person was flustered and said no. I explained that I couldn't print but had emailed the confirmation page. There was no way for the clerk to confirm as you do not have a computer or any online references on customers at checkout. This is a major flaw causing frustration. Your system is therefore fractured and not fully integrated. I thought I would try you out and save a bit of money. I am used to Wally Park and thought the difference in cost reflected older and smaller vans and average service but by the end it was also clear that no one cared enough to note my email(no response has been received by the way) and give information to clerks which would have been easy to do. If you want to succeed you have to plan well, execute against a sound infrastruture and support it with great people and service. "No, I can't do that" or no response at all, is not the right message...to reasonable requests.
Excellent service
verified customer
01/08/2009
I self parked & didn't want to give my keys, which meant I had to park way down underground: No big deal other than negiotating a few extra ramps. On return to LAX pick up was quick, & they discounted further on the internet price. I'd definitely use them again.
Not so good....
verified customer
12/02/2008
The shuttle drivers and garage staff were very pleasant. We did encounter a problem that was handled very poorly by the 'supervisor' on duty. She was very rude and not willing to listen or consider correcting a situation created by incorrect documentation on their part. We will not use this service again.
Friendly, fast, easy
anonymous customer
11/24/2008
Friendly, fast, easy service. Reasonable $$.
I love this place. After
anonymous customer
09/19/2008
I love this place. After going to several other parking places this one is my favorite due to the ease of parking there. You pull into their parking lot, grab a ticket follow the signs to self park. Park in a tandem spot but park in one that is all the way in the back so you don't have leave your keys. Then hop on the elevator to the lobby where you catch a bus that is always waiting. The location is just on Century East of Airport Blvd so it is a very short ride to the airport. When you arrive back you call them and they are always quick to pick you up. When you get dropped back off you pay on your way to the elevator then you go get your car and drive out. So easy. It is not the cheapest one out there but it is the fastest by far and the best for the rate. PS it is an underground parking garage.
Read More
$12.69
Daily Rate
Price Breakdown
Covered Self Park X 1
Service Fee
Estimate Tax & Fee
$12.69
$3.00
$1.27
Total
Deposit Due
Pay at Lot
$16.96
$4.90
$12.06